Frequently Asked Questions (FAQs)

  • How long does windscreen replacement or repair take?

    The duration of windscreen replacement or repair can vary depending on the extent of the damage and the specific make and model of your vehicle. In most cases, we aim to complete the process within a few hours. Our same-day mobile service ensures minimal disruptions to your schedule.

  • Can a chip on my windscreen be repaired, or does it need replacement?

    In many cases, a small chip on your windscreen can be repaired using advanced techniques and quality resin materials. Timely chip repair prevents the damage from spreading and restores the structural integrity of your windscreen. However, if the damage is extensive or has compromised the safety of the glass, a replacement may be necessary.

  • Do you offer services for trucks and other heavy-duty vehicles?

    Yes, we provide comprehensive truck windscreen services specifically tailored to the requirements of heavy-duty vehicles. Our experienced technicians understand the unique challenges faced by truck drivers and use their expertise to deliver superior results.

  • Is your work covered by any warranty?

    Yes, at The Hills AutoGlass, we stand behind the quality of our work. All our tools and replacement glass comply with International and Australian Standards. We also offer a 100% lifetime guarantee on all repairs and replacements for added peace of mind.

  • Can you provide on-site services at my preferred location?

    Absolutely! We offer convenient and reliable mobile auto glass services for all vehicle types. Our skilled technicians are equipped with state-of-the-art tools and equipment to provide on-site services at your preferred location, saving you time and effort.

  • How do I schedule an appointment?

    Scheduling an appointment is easy. Simply contact us through phone or email, and our friendly team will be happy to assist you. Let us know your availability, and we will work with you to find a suitable time for your windscreen repair or replacement.

  • What types of auto glass services do you provide?

    At The Hills AutoGlass, we offer a comprehensive range of auto glass services, including windscreen replacement, windscreen repair, car side glass replacement, car rear window replacement, and specialized services for trucks and heavy-duty vehicles.

  • Can you assist with insurance claims?

    Yes, we work with most insurance companies and can assist you with the claims process. Our team has experience dealing with insurance providers, making the process smooth and hassle-free for you.

  • How often should I replace my windscreen wipers?

    Windscreen wipers should be replaced every six months to a year, or as soon as you notice any signs of deterioration. Regularly replacing your wipers ensures optimal visibility during rain or adverse weather conditions.

  • What should I do if my windscreen is damaged while driving?

    If your windscreen sustains damage while driving, it's essential to prioritize safety. Avoid unnecessary driving, especially at high speeds, and contact The Hills AutoGlass as soon as possible. Our same-day mobile service will ensure that your windscreen is promptly repaired or replaced, so you can get back on the road safely.

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